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AR 
Return Policy
in La Rumba We want you to be happy with every item you receive. And if any problem arises, this policy explains how to easily return or exchange the product.
Quick summary
Return or exchange period 7 days from the date of receipt If the product arrived with a defect or breakage Please notify us within 24 hours of receipt, and return shipping is fully at our expense. If you change your mind and the product is safe You can return it within 7 days, and the return shipping costs are the customer's responsibility. Solution method Refund or product replacement, your choice
First: If the product arrived with a defect or was broken
- Inform us during 24 hours From receiving the order via WhatsApp 01026343140 Or by email Hello@larumba-eg.com.
- Send us the order number, and 3 clear photos of the product, the defect, and the packaging.
- After review, we arrange for product pickup. At our expense in full.
- And you choose: replacing The same product, or recovery The full amount.
Second: If you change your mind and the product is fine
- You can request a return or exchange within 7 days From the date of receipt.
- The product must be Safe and unusedAnd in its original packaging.
- Return shipping costs are the responsibility of the customer..
- After the product arrives and we make sure it is in good condition, we will either replace it or refund the amount according to your choice.
Products that cannot be returned
- Products made to a specific size or design according to the customer's request.
- Products that have been used, modified, or broken due to misuse after receipt.
- Orders that have been pending for more than 7 days since receipt.
- Products purchased from a source other than the official LaRomba website.
refund
- The refund will be issued using the same payment method you used. If you paid upon delivery, we will agree on a transfer method with you.
- The refund will be processed within 14 working days Maximum limit from the date we receive the returned product.
How do I start a return or exchange request?
- Contact us on WhatsApp 01026343140 Or send an email to Hello@larumba-eg.com.
- Write the order number, product code, and reason for return.
- We will get back to you and arrange a delivery date with you.
Customer service hours: Sunday to Thursday, from 10 am to 6 pm.
in La Rumba We want you to be happy with every item you receive. And if any problem arises, this policy explains how to easily return or exchange the product.
Quick summary
| Return or exchange period | 7 days from the date of receipt |
| If the product arrived with a defect or breakage | Please notify us within 24 hours of receipt, and return shipping is fully at our expense. |
| If you change your mind and the product is safe | You can return it within 7 days, and the return shipping costs are the customer's responsibility. |
| Solution method | Refund or product replacement, your choice |
First: If the product arrived with a defect or was broken
- Inform us during 24 hours From receiving the order via WhatsApp 01026343140 Or by email Hello@larumba-eg.com.
- Send us the order number, and 3 clear photos of the product, the defect, and the packaging.
- After review, we arrange for product pickup. At our expense in full.
- And you choose: replacing The same product, or recovery The full amount.
Second: If you change your mind and the product is fine
- You can request a return or exchange within 7 days From the date of receipt.
- The product must be Safe and unusedAnd in its original packaging.
- Return shipping costs are the responsibility of the customer..
- After the product arrives and we make sure it is in good condition, we will either replace it or refund the amount according to your choice.
Products that cannot be returned
- Products made to a specific size or design according to the customer's request.
- Products that have been used, modified, or broken due to misuse after receipt.
- Orders that have been pending for more than 7 days since receipt.
- Products purchased from a source other than the official LaRomba website.
refund
- The refund will be issued using the same payment method you used. If you paid upon delivery, we will agree on a transfer method with you.
- The refund will be processed within 14 working days Maximum limit from the date we receive the returned product.
How do I start a return or exchange request?
- Contact us on WhatsApp 01026343140 Or send an email to Hello@larumba-eg.com.
- Write the order number, product code, and reason for return.
- We will get back to you and arrange a delivery date with you.
Customer service hours: Sunday to Thursday, from 10 am to 6 pm.